**Innovative Laser Clinics Return Policy**

**Effective as of 01/01/2024

At Innovative Laser Clinics, our commitment is to ensure the highest level of satisfaction with our services and products. Given the nature of our offerings, here are our guidelines for refunds and returns:

**Service Refund Policy:**

1. **Prepaid Packages and Treatments:**

- Due to the nature of our services, we do not offer refunds on services rendered. However, if you are dissatisfied with any treatment received, please contact us within 7 days of your appointment to discuss potential resolutions or adjustments to your treatment plan.

- Prepaid packages are only refundable under exceptional circumstances, such as a medical condition impeding treatment, as confirmed by a medical certificate. Requests for refunds must be submitted in writing and are subject to management approval.

2. **Treatment Cancellations:**

- We require a minimum of 12 hours' notice for the cancellation of any appointment. Cancellations within this period will incur a cancellation fee

- If you fail to show for an appointment without notice, you may be charged the full cost of the scheduled service.

**Product Return Policy:**

1. **Skincare Products:**

- Unopened and unused products may be returned within 14 for a full refund or exchange, provided that the original receipt is presented.

- Opened or used products can only be returned for a refund or exchange if they cause a skin reaction or irritation. Such returns must be made within 7 days of purchase, accompanied by a detailed description of the issue and proof of purchase.

**Gift Cards:**

- Gift cards are non-refundable and cannot be exchanged for cash. They are valid until the expiry date specified and cannot be used beyond this date.

**Procedure for Returns:**

- To initiate a return or refund, please contact our clinic at

1300 805 429.

You may be required to fill out a return form and provide proof of purchase.

**Please Note:**

- Our policies are subject to change without prior notice. We encourage our clients to review the policy periodically.

Thank you for choosing Innovative Laser Clinics. We are dedicated to ensuring that your experience with us helps you bring out the best version of yourself.